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FAQ

FAQ

Welcome to the Jokaroom Vip Frequently Asked Questions section. Here you will find answers to the most common questions that will help you better understand the platform’s functionality, take advantage of all available bonuses, manage your account and financial transactions, as well as ensure safety and maintain a responsible attitude to the game.

To register on the platform, you need to go to the homepage and click on the “Register” button. Fill in the required fields with personal information and confirm your email.

How do I recover a forgotten password?

A variety of deposit methods are available on the site, including credit and debit cards, e-wallets and wire transfers. A full list is available in the cashier section.

To withdraw funds, go to the “Cashier” section and select the “Withdrawal” tab. Follow the instructions and select your preferred withdrawal method. Please note that account verification will be required for withdrawal.

 

Yes, new users receive a welcome bonus of 100% after registration and first deposit. Details and terms of the bonus can be found in the “Promotions and Bonuses” section.

Account

To change your personal information, log in to your account and go to the “Profile” section. Here you can update information such as your e-mail address, phone number, and other contact information.

If you want to delete your account, contact support via the contact form or email. Specify the reason for deletion and follow the operator’s instructions.

If your account is blocked, contact support to find out why. Provide the requested verification information to unblock the account.

To change the currency of your account, please contact support. Specify your preferred currency and an operator will help you make the necessary changes.

 

Changing the interface language is available in the Settings section. Select your preferred language from the drop-down list and the interface will be automatically updated.

Bonuses

There are various bonuses available on the site, including a welcome bonus, deposit bonuses, free spins, cashback, and special promotional offers.

To activate a bonus, you need to go to the “Promotions and Bonuses” section, select the desired bonus and follow the instructions. In some cases you will need to enter a promo code or make a deposit.

The terms and conditions of each bonus are specified in its description. Please read these terms and conditions carefully to find out the requirements for wager, minimum deposit and validity period.

The platform regularly updates bonus offers and promotions. It is recommended to subscribe to the newsletter and follow the news on the website to keep up to date with the current offers.

The site may have a restriction on the simultaneous use of several bonuses. You can activate a new bonus after wagering or the end of the previous one.

Safety

A strong password should be at least eight characters long and include upper and lower case letters, numbers, and special characters. Avoid using easy-to-guess words or personal information.

To set up two-factor authentication, go to Security Settings in your account. Follow the instructions to connect 2FA via the mobile app or receive codes via SMS.

If you suspect that someone has gained access to your account, change your password immediately and contact support. It is also recommended that you check your account login history.

The platform uses SSL encryption and security protocols to protect personal data. All information is transmitted and stored in encrypted form, which prevents unauthorized access.

To avoid phishing attacks, do not click on suspicious links from emails and messages. Always check the sender’s address and only use the official website. Never disclose your credentials to third parties.

Responsible Gaming

Our policy is 18+ only. Age verification is required at registration.

To set limits on deposits and bets, go to the Responsible Gaming section in your account settings. Here you can set daily, weekly or monthly limits to control your spending on the platform.

Various self-control tools are available on the platform, such as deposit limits, betting limits, playing time limits and the ability to temporarily self-exclude.